Our 37 commitments – Area 3

Financial performance

17Customer relations

A diverse clientele is serviced ; customer relations methods are formalized and applied.

18Productivity

Productivity is improved in tandem with improved labour conditions.

19Investments

The company has a balanced debt-equity ratio.

20Profitability and shared added value

When the company makes profits, they are shared with the employees.

21Performance measurement

The performance indicators distributed throughout the company include some financial, environmental and social data.

Download the trademark usage regulations (in french)

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Area 1: Governance and managerial practices
Area 2: Cross-cutting challenges
Area 3: Financial performance
Area 4: Social responsibility
Area 5: Environmental responsibility